Home > buyer beware > Buyer Beware of CROX.EU selling fake Crocs

Buyer Beware of CROX.EU selling fake Crocs

Today a new website has emerged, appearing to sell Kids Crocs for £7.99 and Adult Crocs for £9.99 as a “snappy alternative”. They even have some Google Ads (the one’s that appear in Yellow at the top of the Google search results).

These Crocs / Crox are cheap and nasty fakes – please don’t touch them.

If the photo looks like a pair of genuine Crocs Caymans that because he’s taken a genuine Crocs photo and removed the Crocs™ crocodile logo with Photoshop. He’s then hooked the web pages into Paypal for payment. If you do buy from this website you most certainly won’t be getting genuine Croslite™ Crocs.

Since CROX is the NASDAQ symbol of Crocs Inc. I hope this website will bite the dust as quick as you can say “lawyer’s letter”.

Please note the official url of Crocs™ Europe is Crocs.eu

  1. Katie
    July 21st, 2007 at 18:15 | #1

    This site doesn’t claim to sell genuine Crocs shoes. It clearly states that they are an “alternative”. I have just received a pair of these shoes and believe them to be of very similar quality to Crocs. I have had genuine Crocs before and see very little difference. As for the comments about the photographs on the site, my Crox shoes look exactly the same as those on the photos. If people are looking solely for genuine Crocs, then that’s fine. Don’t spoil it for people who are looking for a cheaper alternative.

  2. helen western
    July 27th, 2007 at 14:45 | #2

    Wish to hell I had seen this before buying! I placed an order for two pairs, really thought I was getting a bargain. One pair turned up in the wrong size and the second pair never materialised even though payment has been taken. They are cheap & nasty and nobody is replying to my emails – 4 so far so looks like it’s money down the drain.
    Don’t do it.

  3. July 27th, 2007 at 17:38 | #3

    Well opinions from each side above, more opinions sought! I’m sorry Helen that you got bit..

    Dr Crocs did some poking around before deciding to write this “buyer beware” post and found the site is registered to an address in Belgium and is possibly sharing a postal address and ‘office’ with the “Humpit” removals company in New Malden. Plus the Paypal payment method (little buyer protection there!) added to my ‘dodgy’ feelings about this hence why I posted the original buyer beware message.

    Sure there are plenty of market traders and beach hawkers selling plastic ‘Clogs’ for £5 a pair in any town market but online you don’t get the chance to see what you are paying for first and trust is really key.

    I guess the main point I was making was that by calling the site CROX.EU they are treding on Crocs Inc toes (cheekily using their Nasdaq trading symbol no less!) and in the process could be fooling some people (by using that name) that these were genuine Crocs™ at a knock down prices.

    I would expect a site called bootz.com selling cosmetics and perfume to be shut down ASAP because of the reasons above. I might drop a line to Crocs Europe to see if they’ve picked up on this site yet.

    As for the quality I guess you get what you pay for. If you prefer some cheaper options I would suggest something like Holey Soles. I saw a whole rack these in Millets last week and tried them. I also took off my Crocs and compared the materials and finish side by side. The spongy nature of the materials used is very similar, they both have ‘nubs’ on the sole. The Holey Soles are a little more plasticy and the Crocs have more of a quality rubbery feel about them, also I found the cut around the Holeys holes seemed a touch more ragged.

    Not prizes for guessing which I prefer!

    Dr Crocs

  4. sarah
    August 4th, 2007 at 20:27 | #4

    received a pair today before this site came to light,i was disappointed to see they weren’t genuine crocs .having said that though the alternative are lovely and my daughter was thrilled with how comfortable they were shes barely taken them off her feet.they’re an ideal alternative to the original crocs.and they didn’t take too long too arrive.

  5. August 9th, 2007 at 12:28 | #5

    Well little did I know the guys behind Crox.eu were paying attention to my blog and have now changed their name!

    Crox.eu is now CREEPS.TV and they are now appearing in a google ad near you!

    So then let’s set the record straight …

    Creeps are a cheap clog like “snappy alternative” to genuine Crocs. Creeps are not Crocs and don’t claim to be.

    Now folks be sure to let me know if you received your “Creeps”, if you liked them and if their customer service is any good.

  6. Karen
    August 19th, 2007 at 18:54 | #6

    Disappointed is probably an understatement!

    Sent off for a pair of blue “crox” and received a pair of black ones! by the time they had arrived the website had gone from crox.eu to creeps! now perhaps creeps is more of an apt
    name!

    originally wanted sea blue which werent in stock, then when new website was active, the sea blue were in stock. So whilst waiting for a response to send the black ones back, I ordered the sea blue ones.

    however, what arrived were pale blue!

    one wonders if the company just issues these from their stores during the night with very poor lighting?!

    and why is there no advice note? no company address on the received packages?

    checked their terms and conditions link and lo and behold if you email them at the creeps.tv addy within 7 days of receipt you can send goods back, but to do so you have to have an authorisation number……. I have yet to receive an answer despite chasing 3 times now!

    I am now the not so proud owner of two pairs of crox creeps or whatever which are in the wrong colour, am unable to return them and am now out of pocket to the tune of £26 !!

    can anyone advisese as to what recourse i have?

    thanks

    Karen
    England
    UK

  7. August 20th, 2007 at 12:20 | #7

    Hi Karen,

    Sorry to hear you are having problems with Creeps.tv. Well you have a right as a consumer under the Office of Fair Trading Distance Selling regulations (link below) to a full refund within 7 days, if you are not happy with the goods, or if you just change your mind i.e. a right to a full refund for “any” reason.

    I suggest beacuse you have notified the company within that 7 day period then they must refund your money or, if you prefer, offer an alternative (the product in the colours you ordered would be nice). The delay over issuing an RMA (Return Merchandise Authorisation) is their delay and not yours and should not affect you right to a refund or replacement.

    I would continue to try to contact them – they may be just very disorganised. Don’t return the goods without an RMA, otherwise they could easily claim they never received them. Also if you do return goods, always obtain a “certificate of posting” from your post office – its free and will help you prove you sent them back.

    I googled their street address and it’s a removals company who’s number is 020 8942 6666. Maybe they are the same people and you could call this number to see if you can contact the person in charge of Creeps – they should know if they share a building (or are indeed the same people).

    However if they blatantly avoid you and their responsibility under the law, your recourse is to report them to you local Trading Standards office or the Kingston office with covers New Malden (they may already be aware of CROX/Creeps) – I’ve posted the details below.

    Creeps.tv have gone to town on their Google Adwords campaign as so you are likely to be one of many customers. Some like Helen and yourself are disappointed and have not found their customer service is non existant.

    Let me know how you get on and I’ll continue to post your news Karen,

    Good Luck,

    Dr Crocs

    Your Consumer rights when purchasing on the Internet or Over the Phone (Distance Selling)

    http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/

    Trading Standards (covering New Malden)

    Royal Borough of Kingston upon Thames
    Trading Standards Department
    Guildhall
    Kingston upon Thames
    KT1 1EU

    t: 08454 040506
    f: 020 8547 5515
    e: trading.standards@rbk.kingston.gov.uk
    w: http://www.kingston.gov.uk/trading/

  8. sarah
    August 21st, 2007 at 22:32 | #8

    me again left a good feedback on this company and was so pleased i ordered a further two pairs of the kids crox,and one adults pair,received one adults pair and one kids pair,have had my payment taken for these items,still waiting on my other pair of kids i’v tried e-mailing them to track down my order but havn’t heard anything from them ,im getting a bit concerned that i have also been bitten by this company,can anybody help as to what else i can do on this matter,i also did not recieve any advice note in my parcel as to how to return or contact them direct to track my order.

  9. August 22nd, 2007 at 11:06 | #9

    I was thinking yesterday that if I get one more complaint about missing orders and then non-responsive customer service at Creeps.tv, I’ll issue a fresh Buyer Beware notice.

    Thanks Sarah for letting me know.

    Giving them the benefit of the doubt. Maybe this company is just disorganised and has been suprised by the number of orders. If so, they can get in touch with me via this blog and let me know how they are going to satisfy these customers and provide proper customer service – a phone number would be good guys!

    Otherwise we might all have to conclude they are out there just to coin it.

    The golden rule of e-commerce, Creeps – you NEVER charge the customer until you ship the goods.

    Buyer beware post coming right up.

    Dr Crocs

  10. Ruth
    September 12th, 2007 at 12:03 | #10

    I have another case where they’ve taken my money but not delivered anything. I ordered 3 adult pairs and haven’t received anything.

    I’ve emailed them 3 times to try and find out when they will deliver and finally to request a refund of my money. I have received read receipts for all the emails so I know they’ve received and read the messages but they haven’t bothered to reply to any of them. To me this indicates that they aren’t just poorly organised but are dishonest!

    I’ve contacted the local trading standards office and have raised a complaint with Paypal. I’m surprised that Paypal haven’t removed their merchant account as they must have had numerous complaints!

  1. August 22nd, 2007 at 11:23 | #1

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