UK StoresFake UGGs – When is an Ugg not an UGG?
Real Genuine UGG® Australia Boots and “Ugg Boots”
How can you tell fake “Uggs” from Genuine UGG® Australia Boots? Or when is an Ugg not an UGG? To add to the confusion “Ugg” is a word in general use now for a certain style of Australian Sheepskin boot. So merchants selling products as “Ugg Boots” mostly aren’t selling legitimate UGG® Australia Boots (a Deckers Corporation brand). An annoying number of “Ugg” retailers bring out models that look like UGG Australia boots and have similar names.
My feeling is that though it might not be technically illegal, it is certainly very misleading, and if the purpose is to dupe customers into thinking they’re buying the legit and genuine article when they’re not, then it’s totally wrong. Lots of customers have been duped by the offer of bargain “Ugg boots” and lots are really confused by what’s out there.
UPDATE: Be sure to read my footnote regarding websites with UGG in the name – its at the bottom of this post. NO SITE with the term ‘ugg’ in the domain name sells legit UGG® Australia boots apart from uggaustralia.com the official site.
So how do you tell a retailer is selling genuine UGG® Australia Boots? Lets deal with a couple of issues first.
“Australian Ugg Boots” are not UGG® Australia products
Let’s first clear up one thing – the generic Australian makers of “Ugg” Sheepskin boots, often trading with websites ending in .au and registered to Australian Companies. These guys are generally okay and sell, in the main, good quality sheepskin boots – they often describe their boots as “100% Australian made Uggs”, “Australian Ugg Boots” and the more responsible ones specifically dissociate themselves from UGG® Australia and Deckers Outdoor (the brand owner) in the footer or on the About Us page so customers don’t get confused. These guys have been selling these types of sheepskin “Ugg boots” for years and as long as people understand these products are NOT the UGG Australia® brand then its fine in my book.
Sellers of Chinese UGG fakes/copies are not selling UGG® Australia products
This is where UGG buyers can get seriously stung and have been (see all the responses below). There are a HUGE number of websites cropping up on the Google Adwords system (Googles “sponsored” ads) and in the search results offering UGG Boots that are in fact low quality fakes/copies of UGG® Australia boots.
These websites do nothing to dissociate themselves from UGG® Australia and deliberately set out to trick people into thinking they are buying genuine UGG® Australia products when in fact they are cheaply-made, low quality Chinese fakes shipped direct from a counterfeiting factory in China. Don’t fall for the “factory direct Ugg boots” line or “buy Ugg boots direct from the manufacturer” – they are all bywords for FAKE.
Furthermore there are many many cases of customers being overcharged on their credit card, being asked to pay twice, not receiving any product or receiving incorrect colours and sizes. Packages coming from China are often stopped in Customs – some are seized as brand fakes and for others the recipient will need to pay import duty. All a shock if a customer thinks they are buying legit UGG® Australia boots.
As we have seen in the stories below, after sales service is nonexistent and returns, exchanges and refunds are near impossible – often the websites even demand a hefty restocking fee! Plus you have to pay for your own courier service to China. All in all a total nightmare if you’re stuck with these nasty (and often very smelly) copies and a big hole in your bank balance. These chinese websites only aim is to make money quickly – they are run by people who have no interest in serving customers – in most cases they are breaking UK and US law and many are run by criminal gangs.
If you e-mail them and ask if their boots are genuine of course they will say yes and then spend ages and ages e-mailing nice messages, giving money off offers, freebies etc. until you pay (normally by Paypal) and in a good proportion of cases thats the last you’ll ever hear from them. Often the website closes down within a few days and just like that – you’ve been scammed. Be aware that a whole month’s salary in china can be than the cost of one pair of these fake boots! So its a massively luctrative scam for them.
The intention of this article is to warn customers that these websites are out there in google, yahoo, msn and other search engine search results offering fake products and customers should AVOID them. I have a list of these fake UGG websites at the end of this article which I will maintain as we discover new sites. If the website is on the list my strong advice is to AVOID.
So how can I spot a fake UGG website?
Here is my checklist from all we have found out so far:
1) UGG® Australia brand – it might be a really obvious point but it can identify about 80% of fake UGG sites. The simple rule is … if the product is not described as UGG® Australia then it’s not that brand! Do not be tempted by the fancy pictures because they may well be pictures of genuine UGG Australia boots being used – some fake sites have even taken the images directly off UGG® Australia’s main site! The products on these fake sites are made to look like UGG Australia Boots, some are even photographed standing on boxes that appear to have the UGG® Australia logo printed on them and they are not the genuine article at all.
Don’t be fooled by the descriptions either – if you see a product described as “UGG Classic Tall” or “UGG Cardy Boots” it is not the same as the “UGG® Australia Classic Tall” or “UGG® Australia Classic Cardy”.
Lets be clear – a brand is a mark of quality – products that are not of that brand will not be that known quality. This goes for anything you might buy. The brand that most buyers mean when they talk about real/authetic/genuine UGG Boots is UGG® Australia – no other similar sounding name means that brand. The same as you would not expect Kokacola to be genuine Coca-Cola, names like “Australia UGG”, “UGGs Australian”, “100% Australia UGG”, even “Genuine UGG” are often used by the fakers to fool you – they are meant to trick you. Just remember the brand and don’t be tricked!
2) Websites with UGG in the name
In Aug 2009 UGG® Australia issued an explicit conterfeit warning on their official website. To summarise: Any website’s domain name (thats the bit before the .com or .co.uk) that has the three letters ‘ugg’ in it, is not selling UGG® Australia brand. For example the website uggbootsforsale.com is therefore not legit because it has UGG in the domain name.
This nows covers 90% of the sites you might be concerned about however we are not done quite yet some sites are even more shameless and use the legal name UGG® Australia and have a domain name without UGG in it.
3) Do a domain check – So the website does say UGG® Australia or has what appears to be the UGG® Australia logo but I’m still not sure? Next step is to do a simple domain check to find out who registered the domain, in what country and when the domain was registered. Use the website http://www.domaintools.com and type in the domain name into the whois tool. If the registrant is in China (country code CN) or the domain has been created within the last three months then my strong advice is AVOID. These fake sites are often only live for a few weeks so they appear to be very recently created. If the domain is held by a proxy service or c/o a domain regsitrant like networksolutions then my advice is AVOID as this registrant is trying to hide their identity. On a good honest domain regisistry entry you are looking for a persons name or company name, a real local street address with postcode/zip code and local phone number.
4) What are the other identifying features of fake UGG sites?
Only UGG Boots: UGG Australia work only with a select number of online boutiques and high street retailers. All have other designer brands available in their range. If you see only UGG products on the site then that’s a tell tale sign.
Shipment Times: This is a good give-away! Check the shipment times on the FAQs pages. If they cannot offer a quick shipping option like overnight shipping it may indicate the product are being shipped from China.
Support methods: If the website does not offer a local phone number and only offers an input form for support or a simple to set up e-mail account like gmail of yahoo or IM support then AVOID. Legitimate UGG Australia retailers are much more established sites with proper support methods, local contact numbers and local addresses.
Poor English: If some of the text on the FAQs pages and product pages seems a little odd then take that as a warning sign that the creator cannot speak english – a translation programme may have been used to create the text. If it reads a little odd, has odd turn of phrases then that’s a warning.
Cheap Prices: Remember the odd addage – if it sounds too good to be true then it generally is. Put it this way UGG® Australia is a premium brand sold only though major outlets and established websites that you have heard of before. Deckers deliberatly restrict the brand to merchants with a good reputation and the right product mix – getting Authorised status is no cake walk! General rule of thumb for UK buyers – don’t expect pay less than £90 for genuine UGG® Australia adult boots. This is a PREMIUM brand and expect PREMIUM prices – no fire sales, job lots, factory direct deals. Sorry folks but those are the facts.
If you are asking the question “is this website legitimate?” you probably already know the answer!
Are genuine UGG® Australia products now made in China?
Finally a question I’m asked a lot and one that confuses a lot of people especially if they buy UGG boots from a legit high street chain and find a “made in China” label inside. The answer is “YES BUT”. YES UGG® Australia, like Converse, VANs and many other footwear products today, are now made in China BUT under working conditions and quality standards supervised by Deckers. Many branded goods are now assembled in China and many attract brand fakers. Expensive branded goods in short supply will always attract people wanting to make a fast buck with fake product!
There is a BIG difference here between the fakes and real products – Deckers UGG® Australia uses 100% A1 grade Australian Merino wool and each boot is made to the stringent standards that Deckers expects and supervises. This is a common practice with designer goods – they are then shipped to legitimate UGG® Australia retailers worldwide and sold to the public with all the workmanship guarantees and returns options you would expect with a premium brand.
The Chinese rip off sites are an entirely different kettle of fish. They produce inferior UGG® Australia copies which do not use the same quality materials like nylon instead of wool and sheepskin and poor construction methods or standards – which means the products quickly loose shape, rub and fall apart. Occasionaly the boots come in branded boxes and even have a fake version of the care card – but however convincing they might first seem if your package came by courier from China its 100% FAKE product – no exceptions.
Though both are “made in china” they are two totally different products. If nothing else – let’s be clear on two points.
UGG® Australia do not allow their legitimate products to be stocked in China and sold direct to the public.
“UGGs” shipped from China may look legit but they are NOT UGG® Australia products – they are ALL poor quality copies.
If were just about to buy a product and you have googled the website’s name and got to this article then I hope we have saved you from disappointment. If you have fallen for the “UGG boots” scam then read below about a few sucessful people who have managed to get their money back. It is possible but you will have to register a dispute with Paypal and/or contact your bank.
How can I buy genuine UGG® Australia boots at the cheapest price possible?
I’ve done a ton of work on this. If you are looking for the best prices for the genuine thing my UGG® Australia price comparison pages will get you the rock bottom, lowest prices across the full UK range of Genuinue UGG® Australia products. I’ve negociated some special deals with UGG® Australia approved UK retailers so you’ll struggle to find anything cheaper AND genuine. I’d love to tell you I’ve found adult UGG Australia boots for under £90 but I’m afraid they are still pricey – but they are the real thing and I’ve done my best to get you the best deals on each and every product. Here are the links.
If real UGG Boots are too expensive for you then my best advice is to at least have a look at similar looking high quality products from EMU Australia, Just Sheepskin, Rocket Dog and Skechers (the Keepsakes and Cunning range is good). I have UK price comparisons on each of these brands and tons more on the main website. These options are way better than the junk shipping in from China.
Anyway folks – stay safe and Happy UGG® Australia Hunting!
Dr Crocs
Do you know the facts before you buy?
- UGG® Australia is a premium designer brand – expect to pay designer prices
- The only way to obtain genuine UGG® Australia (a Deckers brand) products is from Authorised retailers.
- There are less than 120 Authorised online retailers serving the UK market
- All Authorised UK online retailers of UGG® Australia are listed here.
- There are thousands of Fake UGG websites on the internet
- Hundreds of fake UGG websites are created every week
- Any website with the word UGG in its website name is fake – only the offical UGG site is has that word in it
- Most are registered and hosted in China and are beyond of the reach of copyright law and trading standards
- If you order or receive boots from China they are 100% fake and counterfeit – no exceptions
- Counterfeiters don’t abide by child labour laws, anti-sweatshop laws, or restricted substances laws, putting both workers and the environment at risk
- Despite the name UGG Australia is not an Australian company – it’s American. Genuine UGG Australia boots are not made in Australia. Don’t fall for this line.
- There are no UGG clearance sales, UGG outlets or secret stocks of products that discounters are giving away for cut prices. They simply don’t need to – its a brand in high demand.
List of 660 websites now identified as selling fake UGG® Australia boots from China
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do not buy from any of these websites – you will be ripped off
Many thanks to all those who have helped me indentify these sites. Sadly this is not a definative list and more sites will be created this week to scam people. Just because a site is not on the list it does not mean its genuine – do the checks outlined above if in doubt walk (click) away.
If you have been scammed then let us know by using the reply feature at the bottom of this thread. Sorry the thread is so long now!!
……. UPDATE … AUG 2009……. UPDATE … AUG 2009……. UPDATE … AUG 2009……. UPDATE … AUG 2009……. UPDATE … AUG 2009
UGG Australia are beginning to strike back against the UGG counterfeiters. They have made a specific statement which clarifies the legal terms of use of the ‘UGG’ three letter name. UGG Australia has stated that any site with a website domain name containing the word UGG or one of their model names (like CARDY) does not carry genuine UGG® Australia Boots. Let’s be clear – if you see a website claiming to sell genuine UGG Australia Boots and it has ‘UGG’ in its domain name (the bit before the .com or .co.uk) then it is 100% fake. This covers about 80% of the fake UGG Boots sites we have discovered. To read more about this and the steps UGG Australia are taking by clicking the link below to my latest post on this troubling subject.
Genuine UGG Boots and fake UGG websites/a> – 19th Aug 2009<
……. UPDATE … DEC 2009……. UPDATE … DEC 2009……. UPDATE … DEC 2009……. UPDATE … DEC 2009……. UPDATE … DEC 2009
Many thanks to “Words of Wisdom” for finding this on the BBC website. His advice and comments have been very helpful since this thread was started.
As many of you know I’ve been reporting this problem to all possible agencies like trading standards, BBC watchdog in fact anyone who will listen. I’m please to say the Metropolian Police central e-crime unit have taken action against certain sites using “co.uk” domains to falsely represent themselves.
http://news.bbc.co.uk/1/hi/uk/8392600.stm
“Consumer minister Kevin Brennan said scam websites cost the economy thousands of pounds each year.” — hey Kevin – make that MILLIONS!! (I estimate there’s a million pounds lost just on this one thread)
This is certainly a step in the right direction and very welcome but I must emphasise that this is only a small proportion of what’s out there and the problem is still massive. So please read the above article if you have not already done so.
……. UPDATE … AUG 2010……. UPDATE … AUG 2010……. UPDATE … AUG 2010……. UPDATE … AUG 2010……. UPDATE … AUG 2010
About three weeks ago UGG® Australia announced the new Winter 2010 UGG Boot range and I’ve been watching to see how long it takes for the Chinese sites to start ripping off the new styles. Answer: about 10 days. As we know these copies are going to be poor but even so that’s really frightening if you are a genuine UGG Australia retailer trying to get resonable ranks on Google and make a living.
Anyway I know is very early in the season but I’ve just been trolling the internet (once again) for fake UGG sites and I now have 500 published above. And yes it was super depressing 
As before – anything with a UGG in the domain name is not authentic UGG® Australia product and most are cheap chinese fakes. Wanna give your credit card details to some unknown counterfeiter bod in China? No I thought not – so please check the uggaustralia.co.uk site for genuine retailers or use my Compare tab (top right) and pick UGG Australia from the brand list via the top navigation of this page. We have all the new styles listed.
So this thread is once again destined to be one of the busiest on our blog and feel free to share your stories below and please facebook/twitter/ link to us to get the message out – oh and click our “Like” button at the top of this post.
If you are asking about websites with the word “UGG” in them we’ll happily post your question but your answer is already written very clearly and several times over in the post above.
Happy Genuine UGG® Australia Hunting
Dr Crocs.
update: RueDeMode as been updating their website.. now it’s 9.89 per shipment within the US, also changed payment option to PayPal.. not WorldPay anymore… sent 2 emails to them, one to the website, and one to ‘info@OnlineSalesoc.com’ and nothing.. i was trying to find info via IP’s sent from the email they sent me confirming my order, but nothing…. no response either… but i’m not done w/ this… Rhonda
I don’t know if anyone else has picked up on this, but a few of the fake websites listed are registered to a Rongchun Huang, and more seem to be popping up. A new one registered so recently for Timberland boots that the pages aren’t even completed yet. Plus, websites with UGG in the title were once selling UGGs and are now selling Timbers, but website still carries UGG name?
kicksugg.com was a website I was very tempted to order from, after seeing the youtube videos, friends had ordered from there and they looked pretty genuine.
Today I try to go onto their website only to see a nice error page?
Checked the domain details, Rongchun pops up. I know this Yuan Chen chappy is a dodgy dude, but any word on young Rongers?? I don’t like the sound of him….think he could be in the….wait for it… Wrong?? ….*sigh*
ALLOFUGG.COM iS A FAKE! FRAUD!!!!!! They changed their site! FAKE
Regarding goodugg.co.uk: Hi, I fear I too have been scammed by this site, got an e-mail back in very dodgy English when I queried why I had paid in dollars. Have sent 3 e-mails since then asking when these boots will arrive and surprise, surprise I have had no reply. Can anybody tell me if they actually know of anybody who has had boot delivered form this site?
Rhonda, we ordered from RueDeMode also. Email me and let me know what happens. ‘Feelingwright@yahoo.com’
hi guys i am still waiting to here from my bank , those greedy chinese took my money , I feel really stupid
I repeat do not buy uggs online unless you buy them from the ugg original site , uggbuy.com doesn’t exist now after they took my money i will fight them
hi, I ordered UGG boots from uggbootshop.com.au a month ago, still waiting. they answered for every email I send them, but still am’I ever receive them. what shall i do , can I cancel my payment by paypal.
update: ruedemode has been updating their website, they now have an address and phone # w/ fax… no email reply though, and now they say their shipping will be more days… they are in CA… i’m giving them by the end of this week for the boots and they better be the real thing… Rhonda
hi everyone I have finally received my money back into my bank account after raising a claim through paypal and also sending ecwarmboots numerous emails demanding my money back. I believe they tried to lie to paypal by telling them one thing and then telling me that the fault lay with paypal. I have since paid £123 and received genuine uggs for my daughter in time for christmas from shudoo after getting the website from Dr. Crocs. Ok they cost more but they appear to be originals. I have wasted so much time emailing the robbers and checking my paypal/bank account it just wasn’t worth the hassle. I would advise anyone else not to waste their time and hard earned cash on any of these websites. ecwarmboots had the cheek to tell me they enjoyed a good relationship with the western world!!!!! I am just so happy to have been one of the lucky ones and got my money back. I really didn’t hold out much hope, especially when paypay were giving them ten days to reply. I thought by that time they will have done a runner with mine and a lot of other people’s money. Good luck to everyone else who is trying to get their money back and hopefully these loosers will be dealt with.
Lynda, Aberdeen
Ordered Boots from KICKSUGG.COM for my daughter didnt find out till after they had took the money they were fakes, since then the site has been deleted and all the information they give is fake. Just waiting to see if they still come or not, since the bank are saying i have to wait 30 days, hopefully i will get the money back of these robbing scum as i didnt even really have the money for them in the first place. Good luck to everyone else trying to get their money back.
hi, i just made the claim thrugh paypal.now i need to wait and hopefully have my money back. i waiting a month for the item, but found that the boots are fake. how stupid i was.
good luck everyone.
oh look uggstar is back with a new website. Last time i emailed then on 9 dec .. no reply?.Got an email today from a Becy Ding letting me know that the paypal didnt go through..oh dear what a shame!! dont worry uggstar i brought genuine ones.
OLSHOE.COM IS A FAKE!!!!!!
Regarding BOOTSABC.COM. I am sooo upset that I didn’t find this website prior to my purchase. After PayPAL was charged, I waited 2 weeks while the vendor kept ignoring my emails or telling me it’s out of stock . The site noted that they had 754 in stock…that in itself should have been a RED flag! When I emailed to cancel, all of a sudden I get a reply that the order was “shipped”…funny, I thought it was out of stock? And where’s my tracking info? I think it was only when I placed a dispute with Pay Pal that they decided to send me something…not sure what it is yet as I haven’t received it…but I was told by the post office that you can refuse delivery and it will be returned to the sender… ALSO, PayPal told me that if they get enough complaints about a vendor, they will close their account and won’t be allow to use their services. I’m sure they’ll just register another account, but I figure it doesn’t hurt to complain!
Can anyone tell me if uggbootwarehouse.com is genuine, the site appears to move its contents daily??? I have paid them for a pair on saturday and had an email requesting more money as the site was incorrect, I sent the difference (£21) via paypal and have heard nothing else since!!! Help I desperately need this for xmas
well i received the fake uggs from ugg buy.com they are fake they stink and the stitching is falling back i hope i can get my money back i’m going to the post office tomorrow everything was in chinese.
Nikki don’t buy any uggs online unless they are from the original ugg website these guys are crooks.
Luciana i feel really stupid as well.
Denise i’m in the same situation my uggs are fake as well good luck.
lynda how did u deal with ecwarmboots? i’ve got a claim going on..what shall i do?on their website it says refund but there’s nothing on my card plus on the tracking no they gave me it says that it’s been shipped..
o dear i’ve just found this site as ive been waiting 12 days for my uggs that my mum ordered for me for xmas on ugg608.com and now have read they are a fake. i have a receipt for paypal but no order comfirmation and they have taken my money……how do i get the money back!!!!
I too have been ripped off by goodugg.co.uk they have not responded to any of my mails nor have they supplied a shipment tracking number so I guess I won’t even get the fakes. Paid via creditcard and the company are going to dispute the transaction heres hoping that I get my money back.
Has anyone had any communication from them since the money was taken, or actually recieved anything?
I was just about to press confirm order on ptugg.com and just found this site, and i am so glad! Are you sure ptugg.com are selling fake ones Chris? The pictures look so genuine on the site, they’ve used the exact ugg label on the back of the boot.
Uggonly.com just sent me the uggs i ordered after i contacted paypal I am not sure if they fake or not.
I ordered a pair of ugg boats last wednesday from kicksugg.com. A red flag appeared right after I ordered since I never recieved a confirmation e mail. I reported to my bank that this company made an unauthorized transaction, since i used my debit. I should recieve my money back in ten days. If you all want your money back, say that the transaction was never authorized by you, and possibly that your info was stolen. You may be irritated by having to freeze your card, but at least you’ll have a chance of getting your money back. And it’ll build a papertrail on the company.
BOOTSABC.COM total fakes! look like the real thing but as soon as i put the second boot on it ripped right down the back. so annoyed. guess i should have been more carefull but its really unfair these people are doing this. saved up for a month for these. no replys to emails. going to report them to paypal.
Time for some more thoughts on this fake UGG Boots saga – I’ve been reading all your comments as they come in, clarifying the facts and answering questions directly via e-mail where I can. I’m no expert on PayPal’s complaints process so can’t really advise on that.
For those who have asked “are my UGGs genuine?” – If you have bought them from a website with no local support telephone number or physical address listed (especially using PayPal or Western Union) then answer is invariably no they aren’t genuine UGG Australia boots – they are copies.
Remember that anyone with an e-mail address can receive money through PayPal and it that makes it perfect for the fraudsters. They put up a website with misleading information, stock images and logos, add some tempting prices, buy some Google ads, take some orders, pocket the money and then disappear. If you have been stung this way then you are not alone (read all the comments above).
UGG Australia Boots – the real deal
As light relief from all this depressing stuff, I went to the Schuh Store in the Grand Arcade in Cambridge yesterday and took a good look at some genuine UGG Australia boots. The quality is pretty unmistakable – on the short UGG boot the sheepskin lining has a very deep pile and is luxurious to the touch. On the UGG Cardy again finish is A1 class – the heavy cardigan knit is very chunky and they feel soft and luxurious. The large buttons have the word “UGG” four times around the button. On closer examination the heel area on both was high quality suede and piping around the sole was perfectly aligned. In short these boots (all of them) were first quality with no flaws at all. So if any encouragement is needed – if you buy off the high street or online with Authorised sellers that’s what you get – perfect, beautiful and luxurious boots.
I do hope you get some genuine UGG Australia boots this Christmas and I’d do my best to help you out if I can.
Dr Crocs
Anyway a new crop of Chinese fake UGG sites to AVOID
Store.uggsdream.com
Uggbootshop.co.uk
Popularuggs.co.uk
Store.alihello.com
Uggeplaza.com
Uggonlinestore.com
uggboot-uk.com
uggsales.com
ourwear.com
happydayzpromotions.com
solenike.com
and
Uggboot.co.uk – appeares to be UK registered site (belfast) – but not selling UGG Australia boots.
uggbuy.com is playing games with me – the post office said that they can’t send them back what do i do?
The uggs from uggbuy.com smell really bad and the inside is falling apart.
Dr. Crocs can you please help me i don’t know were to send these fake uggs to ?
I ordered from cosieboots.com, I was suspious when I went back on the site the next day and I could not log in to track my order. After finding this site I was mortified to find out how many honest people had been ripped off it’s disgusting. I contact my bank and I have had my £130.00 refunded into my account today. So my best advice is to contact your bank straight away to see if they can help.
I recently purchased a pair of uggs from myretrokicks.com and they were shipped from china.I think they may be fake. Have you ever heard of myretrokicks? Is there any possible way you can get the address to this site?
Hi Tisha, just wanted to know if you solved your dilemma about how to return your fake uggs back to the vendor. I might be in the same situation soon and I want to make sure I’m prepared!!
If anyone else are in the same situation and resolve the return problem, can you provide input? Thank you!!!
Regarding retailuggs.com: I wish I would have seen this write up before ordering. I ordered a pair of UGG Cardy boots as a Christmas gift for my little sister. After placing the order I got confirmation of shipping from a chinese company and immediately knew something wasn’t right.
Thankfully I ordered the boots using my Citibank credit card (Citi Card) and I immediately called Citi had the transaction removed/suspended and had my card closed for security purposes. Thankfully Citibank is awesome about handling disputes and fraudulent companies. The only smart thing I did today was use that card. Now at least this company not get my hard earned $99.
Thanks for posting this information, it was a huge help!
We to have been had by these bloody scammers! My partner and I ordered a pair of Classic Tall Ugg’s on the 7th Dec from goodugg.co.uk for our daughter for xmas, tried sending numerous emails and tracking our order several times, and guess what………NOTHING!!! We are now trying to claim our money back from the bank but don’t hold out much hope as we paid using a debit card and not a Visa.
We have also reported them to Trading Standards but there is little they can do because the company (if you can call it that) is in China.
I advise people to stay away from anything to do with China and do their research first, (I wish we had). And I really hope these people get what’s coming to them.
ok.. 3 emails..2 phone calls and nothing back from RueDeMode.. i tracked their phone number and guess what.. it’s a cell phone, address in CA has 3 different businesses but not them, one of them is a ministry for arabs.. go figure.. next step is to contact worldpay and tell them what is going on.. not sure if we’ll get the money back cause we paid through debit, our mistake, and they may have cancelled their account w/ worldpay cause now they have paypal as payment. had to order a pair through nordstrom w/ 2-3 day shipping so our daughter won’t be disappointed.. i’ll be filing complaints by the end of next week if nothing is sent..
hi jenny i went to the mall in my area and themanager said that they were real i thinkthey are fake and also i believe the stores in the malls are getting them from china i went to several stores and on the back of them the trademark has several r’s on them mine has a strong odor but the manager at themall insist to me that they were real andi didn’t get them from him i really believe that the malls are selling fake uggs that is my opinion
I do not have a veiw just a question : are the websites ending with .com.au real? There are a lot of them around and I really need to know.
My dad has bought me uggs for christmas from globalugg.com, can some1 tell me if they’re genuine! he paid through paypal, how will he get his money back if they’re not?
I purchased a pair of “uggs” from uggbuy.com. Two days later there website went down for construction and they changed there website to store.uggbuy.com I purchased my item on Dec. 10th 2008 and have received emails, but the emails I receive (ie tracking number info) is invalid and it directs me to a chinese website for tracking info. I copy/paste tracking info and it does not work. I also emailed uggbuy and have not received a reply. The phone number the provide is not vailid either. Very frustrating, I guess that’s what we get trying to save a few dollars but ends up costing us more in the end.
I contacted my credit card company and they cant do anything right now because the transaction has been posted (duh, uggbuy has my money now)
Rhonda,
I just received an email from Rue De MOde about Uggs I ordered. It says they shipped today through USPS. I’ll try the tracking code tomorrow. I already put in a fraud claim to my bank-thru debit. We’ll see…
Kevin, when did you place your order? we did ours on Dec. 9′th, and they sent the emai to us on Dec. 10′th only saying our order was in process…. nothing since then. no phone call back or email.
ok.. just went to the site, and guess what? it doesn’t come up, says can’t be found, so i re-type it and the site that powered that site leaves a message… hope it’s just something that’s gone wrong and not fraud. either way they won’t get away with this, we have to wait a few weeks according to his bank. i’ll keep ya posted. Rhonda
Rhonda,
I tried the USPS confirmation code and it’s not coming up. I received an e-mail from jeansexpress.co.uk about my order. Same style web page-same phone numbers. I really believe we we’re scammed. I just sent another e-mail to customer service@ jeansexpress.co.uk to update all confirmations. We’ll see… Next e-mail to them is threatening .
Rhonda,
I just e-mailed worldpay about ruedemode and jeansexpress.co.uk we’ll see..
Received “Uggs” from Rue de Mode. Ordered 11/28 and received 12/19. They are definitely fake. Have not been able to contact them and no response from WorldPay either.
well i just printed info from the site, and looked up domain for jeansexpress.co.uk and it has a name. also got the phone # (which is a cell), comes up no name unless i purchase the info, which i’m not. you guys might want to print everything you can on this company for proof so we can hopefully get our money back. if or when they come we’ll file the complaints to those we sites i posted here. I didn’t know about the other site until now. thanks for the info. i’ll keep you informed.
hey.. guess what.. i found 2 names that have a match! looked up the domain info for jeansexpress.co.uk , gives a name, so i looked up address in whitepages.com under reverse address look up and it gives 3 names for the address. 1 of those has same last name as the registrant for the domain listed, i printed all info and will file a complaint on this. looks like their doing business in their apt?? stupid people
Is there a chance the Web designer would have an address for these clowns? Not sure how to do most of this stuff online. Also the parent co. is online sales.com
Regarding UggBootWarehouse.com: Trading out of Bentley nr Doncaster, absolutely ALL over Facebook and other sites. Selling two pairs of boots for various amounts, selling Ugg accessories and handbags. Absolutely as fake as can be, bought a pair for a friend who wanted me to give it a go to buy a Chrissie pressie for his girlfriend. The boots arrived from China just on the 12th day of the 12-14 day allowance time. The boots were very very smelly from the dyes used, the labels were not right, the lining was thick but tufting, label pinned to side of boot, dustbag stating ‘snowboot’. Looked at naked they looked ok, next to my own brand new from authorised store Ugg boots they looked absolutely disgraceful, stumpy mean little boots Avoid at all costs.
yep, there’s an address, i first printed out the address from the site you gave me, then i went to whitepages.com, under reverse look up address i typed it in and it gave me 3 different people for the same address, i don’t want to say any names, but try what i did and you’ll see the last name of the first person listed is the same as the reg. for the domain on jeansexpress. also rude de mode put up a message about their site, now they have a different email address.. go figure… the jerks
too bad i didn’t live in CA, i’d be at their door in a second, they’re lucky i’m on the east side….
I ordered tall classic black boots from kicksugg.com for $122. I questioned the seller and was assured they were genuine. I checked out the pictures on the website and they appeared to be genuine.. but then I came across your website saying that boots from kicksugg.com were not genuine. I purchased via paypal…. do I log complaint with them…. do I return the boots for refund… I don’t want to get burned.
Regarding uggbootwarehouse.com: I have started a paypal dispute over this one, I had recieved no corespondence until I had done so!
The seller is asking me to view the boots first before i dismiss them but still doesn’t admit that their fakes, her website was changed a few days after I paid to say that these are no way affiliated with US company Deckers Outdoor etc etc
But still some pages remain with the Ugg Australia logo and she states 100% genuine!!!!!
Also I was guaranteed xmas delivery on the website, so far no boots or tracking info recieved!!!
What a crook